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1Who do I contact if I have any issues or questions?
You can contact the Right Cleaning Team at 212-655-7153 or email us at firstname.lastname@example.org. Someone will respond to you immediately.
2When are you open?
We are open every day 24/7.
3What if I'm not there to let the cleaning person in?
That's okay! Just leave us detailed entry instructions when you schedule your appointment online so we know how to gain access to your home. Your home will be locked when the cleaner leaves.
4Do I have to be home while you clean?
You do not have to be home as long as your cleaner has proper directions for entering and exiting your home. Please input these instructions when booking your appointment.
5Will the same cleaner or maid show up for all my appointments?
If you're happy with your cleaner you had, we're happy to send them to all of your appointments. You just have to contact us to let us know and we'll make it happen!
6Can I book a cleaning over the phone?
Yes, absolutely! Give us a call at 212-655-7153 and we will set you up with a great home cleaning immediately.
7How do I schedule a cleaning?
Simply click on the Book Now link on the top of this website and complete the form. We'll contact you to confirm your appointment that same day!
8Where do you serve?
We serve all 5 boroughs of NYC and Long Island.
9How do I log in?
Book, Re-Schedule, and cancel online here
Trust & Safety
1Are you insured and bonded?
Yes, Right Cleaning NYC is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours.
2Are you a pet friendly maid service?
Yes! At Maid Sailors we LOVE pets. All of our maids are trained to correctly deal with your furry family member.
3Can I trust Right Cleaning NYC cleaners?
Absolutely. All of our Professionals are highly trained, background and reference checked, as well as insured and bonded.
1How much does it cost to clean my home?
Right Cleaning pricing is based on the size of your home and the desired level of service. We operate on a flat rate basis.Please see our price rates on our Pricing page.
2What if I want a cleaner by the hour?
Our minimum appointment is a two (2) hour clean. If you would like to forego our standard pricing and hire an HOURLY cleaner, we can provide this at a cost of $55/hour per cleaner.
3What does a Deep Clean include?
The Deep Clean service includes Basic cleaning plus focus to more details. We do recommend a deep cleaning if you have not cleaned your apartment or house in the past few months It does not include cleaning baseboards, closets, interior windows, interior walls, inside the oven, inside the cabinets or inside the refrigerator, all of which are available at a reasonably priced additional cost.
4What is a Move In/Move Out cleaning?
We will clean and prepare the house or apartment for a new tenant. Your home can gather a lot of dust behind the furniture over the years. Please note that the move in/move out cleaning includes cleaning inside of the oven, insides of the cabinets, and inside of the refrigerator. It does not include cleaning baseboards, closets, interior windows and interior walls, all of which are available at a reasonably priced additional cost.
1Do Right Cleaning cleaners bring all necessary cleaning supplies to get the job done?
We bring all required products to give your home a great clean. If you'd like us to use a specific product, please let us know and leave it out for the cleaner to use.
1Do I get a discount if I'm a frequent customer?
Yes, just see the discount prices in the PRICING tab.
2How often should Right Cleaning clean my home or business?
We cannot provide guidance for how often you should clean your home or business. Every week or two should keep your home clean.
1What if I want a cleaner by the hour?
If you would like to go with our standard pricing and hire an HOURLY cleaner, we can provide this at a cost of $55/hour. Our minimum appointment is two (2) hours.
2Is tip included?
Tipping is not mandatory or required in any way, but you have the option of doing so if you feel that you've received exceptional service. Right Cleaning personnel are not permitted to solicit tips under any circumstances.
3What method of payment do you accept?
We accept all major credit cards. We no longer take cash or personal checks. Our online payments are processed by Stripe and though a fully secure 256 bit SSL protocol. In addition, we have full extended validation SSL security as well. Booking through Right Cleaning is safe and secure; we guarantee this.
4Why is there a pending charge on my card before the cleaning service date?
A hold will be placed on your account (for authorization) in the amount of your total balance the evening BEFORE your scheduled cleaning date. If your service is cancelled prior to 5 PM the day before your service date, the hold will drop off in 3-5 business days. THE HOLD IS NOT A CHARGE. We only charge you after the cleaning has been rendered and will receive an email invoice shortly thereafter.
5What is your cancellation/rescheduling policy?
You can cancel or reschedule your service without a penalty 48 HOURS before your scheduled cleaning. There will be a $90 CANCELLATION FEE if you cancel or reschedule your appointment less than 48 hours of your scheduled appointment.